Term and Conditions

Last Updated: [Date]

Welcome to VIAN Furniture Shop (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website vianfurniture.com and all purchases made through our platform. By accessing our website or placing an order, you agree to be bound by these terms.

1. User Obligations and Responsibilities

1.1 Account Registration

While browsing doesn’t require an account, to make purchases you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

1.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Misrepresent your identity or provide false information
• Use our products for commercial resale without authorization

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium furniture pieces including:

• Accent Chairs and Chaise Lounges
• Dining Room Collections (Tables, Chairs, Benches)
• Bedroom Furniture (Beds, Headboards, Dressers)
• Home Office Solutions (Desks, Desk Chairs)
• Living Room Essentials (Coffee Tables, Console Tables, Bookcases)

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings and natural materials.

2.2 Custom Orders

Made-to-order furniture pieces are non-returnable unless damaged or defective. Customization requests must be confirmed in writing before production begins.

2.3 International Availability

We ship worldwide except to Asia and certain remote areas. International customers are responsible for any applicable customs duties or import taxes.

3. Order and Payment Terms

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. All orders are subject to availability.

3.2 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For your security, we use industry-standard encryption for all transactions.

3.4 Shipping

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders $50+, via EMS, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days. Delivery times are estimates and not guaranteed.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of delivery if:

• Item is in original condition (unused, undamaged, in original packaging)
• All tags and protective coverings are intact
• You provide proof of purchase

4.2 Non-Returnable Items

The following cannot be returned unless damaged or defective:

• Custom or made-to-order pieces
• Items marked “Final Sale”
• Assembled, used, or altered products

4.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Wait for return authorization (2 business days)
3. Repackage item securely with all original materials
4. Ship using a trackable method (customer pays unless defective)

4.4 Refunds

Refunds are issued to original payment method within:

• 5-7 business days for credit/debit cards
• 3-5 business days for PayPal

Original shipping fees are non-refundable unless return is due to our error.

5. Intellectual Property

All content on our website including designs, text, graphics, and logos are our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to these terms shall not exceed the purchase price of the product in question
• We are not responsible for delays caused by events beyond our reasonable control (natural disasters, strikes, etc.)

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by the laws of California, USA. Any disputes shall be resolved in courts located in Santa Clara County.

7.3 Contact Information

VIAN Furniture Shop
3791 Duck Creek Road
Palo Alto, CA 94306
Email: [email protected]