At VIAN Furniture Shop, we’re committed to delivering premium furniture to design-conscious customers worldwide. Our streamlined shipping and returns processes ensure you receive your items promptly and can shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (Orders $50+): Shipped via EMS with delivery in 15-25 business days after dispatch

International Customers: We ship worldwide (excluding Asia and certain remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We want you to love your VIAN furniture. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, undamaged, and in original packaging
  • All tags and protective coverings must be intact
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Custom or made-to-order furniture pieces
  • Items marked as “Final Sale”
  • Products that have been assembled, used, or altered

Return Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name and contact information
  • Order number and product name
  • Reason for return/exchange
  • Your shipping address

Step 2: Wait for Approval

Our team will review your request and respond within 2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Any additional information needed

Step 3: Package and Ship Your Return

Once approved:

  • Repackage the item securely in its original packaging
  • Include all original tags, manuals, and accessories
  • Affix the return shipping label we provide (for exchanges or defective items)

Note: Customers are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping service for all returns.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned item:

  • Refunds: Processed within 5-7 business days
  • Exchanges: Replacement item ships within 1-2 business days after we receive your return

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the damaged item (we’ll cover all shipping costs)

Need Assistance?

Our customer service team is happy to help with any questions about shipping, returns, or exchanges.

Contact us at:

VIAN Furniture Shop
3791 Duck Creek Road
Palo Alto, US 94306
Email: [email protected]