FAQ

VIAN caters to modern-minded customers who appreciate both style and value. Our primary audience includes:

• Design enthusiasts looking for elegant, contemporary furniture
• Young professionals furnishing apartments or first homes
• Value-conscious homeowners seeking quality at affordable prices
• International customers needing reliable global shipping

Our furniture collections feature:

• Affordable elegance blending modern trends with timeless design
• Space-saving solutions with ready-to-assemble pieces
• Premium materials and craftsmanship at accessible prices
• Curated selections from accent chairs to complete dining sets

We offer a wide range including:

• Living Room: Accent chairs, coffee tables, chaise lounges
• Dining Room: Tables, chairs, benches, bar carts
• Bedroom: Beds, headboards, dressers
• Office: Desks, desk chairs
• Storage: Bookcases, shelving, console tables

Most items arrive ready-to-assemble with clear instructions as part of our space-saving solutions. Larger pieces like dining tables may require some assembly.

Each product comes with specific care instructions. Generally:

• Use mild cleaners for wood surfaces
• Rotate cushions regularly for even wear
• Avoid direct sunlight to prevent fading
• Follow assembly instructions carefully

We offer two convenient options:

• Standard Shipping ($12.95 flat rate):
  • 10-15 business days after processing
  • Premium carriers (DHL or FedEx)
  • Includes tracking and insurance
• Free Shipping (orders over $50):
  • 15-25 business days after processing
  • Via EMS service
  • Includes basic tracking

Yes! We ship globally to most countries, excluding some remote areas and parts of Asia. Contact us at [email protected] to confirm availability for your location.

We carefully inspect each piece before shipment. Processing typically takes 1-2 business days before your order ships.

Absolutely! Both shipping methods include tracking:

• Standard shipping: Detailed updates via DHL/FedEx
• Free shipping: Periodic tracking notifications via EMS

You’ll receive tracking information by email when your order ships.

We offer a 15-day return policy from the delivery date:

• Item must be in original condition
• Return shipping fees may apply depending on return reason
• Original shipping fees are non-refundable
• Contact us first to initiate a return

Contact us immediately at [email protected] with photos of the damage. All shipments are insured, and we’ll arrange for replacement or repair at no cost to you.

Yes! Contact our customer service within 15 days of delivery. You’ll be responsible for return shipping of the original item and any price difference in the new item.

We accept:

• All major credit cards (Visa, MasterCard, JCB)
• PayPal for secure checkout

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Currently we don’t offer gift cards, but we may introduce this option in the future. Sign up for our newsletter to stay updated!

We’re happy to help! Reach us at:

• Email: [email protected]
• Live chat on our website during business hours
• Mail: 3791 Duck Creek Road, Palo Alto, US 94306

Our team is available Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.

Contact us immediately if you need to cancel or change your order. Once an order enters processing (typically within 24 hours), modifications may not be possible.

While we don’t currently offer formal design services, our customer service team can provide general advice about our products and how they might work in your space. Many customers find our room-specific collections helpful for coordinated styling.

Browse our complete selection at www.vianfurniture.com. We regularly update our offerings with new, on-trend pieces.

For orders significantly larger than typical residential purchases, please contact us directly at [email protected] to discuss potential volume pricing.